What should I do if I don't receive an account activation email?
First, search your email inbox for an email with the subject line “[Family Services] Family Portal Account Activation”.
If you can't find the email in your inbox, check your junk mail and deleted mail folders in case the email was redirected there.
Second, make sure that your email account is active and that the inbox is not full.
And third, check if email forwarding has been enabled for your email account.
If email forwarding is enabled, disable it and then try logging into the Family Portal again,
and the activation email will be re-sent to the address you used when you created your account.
If you are still not receiving Family Portal account-related emails, contact Division of Early Learning support at 850-717-8600.